FAQ.

All office visits are by appointment only. Please be on time for your appointment as your appointment time is reserved for you. If you are late, we still end at the scheduled time. We recognize your time is valuable, please understand some patients may be present with challenges requiring more time which could lead to delays. ​ Automated Appointment Reminders Please note that automated appointment reminders are offered as a courtesy only. As technical failures can occur, it is still your responsibility to keep track of your scheduled appointments, whether or not you receive a reminder.

Fees for Service Return Appointment (In-person and Telehealth) $80 New Patient Appointment $400 $200 (non-refundable) is due at the time of scheduling the appointment Remaining balance is due upon completion of the visit. Legacy Developmental Pediatrics has teamed with ConvergePay to offer Contactless Payments for a secure online bill pay option. Payments may be made with cash and all major credit cards. People may also use their flexible spending account (FLEX) or Health Savings Account (HSA) for payment of psychiatric services. One of our goals is to provide access to our services. We do not bill for contact outside appointments via email, text, or phone. Trust knowing you are investing in qualified clinicians who want to provide individualized care and thoughtful guidance to facilitate success through life's challenges. Insurance Policy Legacy Developmental Pediatrics currently maintains a fee-for-service structure. This means we do not participate with any insurance companies and are considered an out-of-network provider. We will provide an invoice should your insurance company require a detailed receipt. Please consult with your insurance company for any questions prior to your visit. ‍*Reimbursement rates vary by company from 0% - 100% and should be discussed with your individual insurance provider. Call your insurance provider and ask for clarification on "out-of-network" benefits. Any wish to appeal an insurance decision must be done independently by the patient. When calling your insurance company ask the following: If your policy covers out-of-network providers If there is a deductible that must be met before you can seek reimbursement for out-of-network providers If you have this benefit, ask for the address or website to submit a claim

The time for your sessions is reserved specifically for you. If you cannot attend your appointment, PLEASE NOTIFY THE OFFICE AT LEAST 1 BUSINESS DAY IN ADVANCE to avoid being charged for an appointment. ​ Please be mindful that schedules are often full for up to three months ahead, especially for 'preferred' appointment times (early morning and late afternoon) so rescheduling will require accepting whatever appointments become available. *Request to cancel or reschedule an appointment may be done by text to (806) 300-8228 ​ Inclement Weather In the event of inclement weather, the appointment will be changed to a telehealth visit (i.e., video call). We may reschedule the appointment at your request.

During office hours our phones are sent to voicemail as we are with patients. Voicemails and MyTeamCare Patient Portal messages are checked at the end of clinic days and should be responded to in 48-72 hours. Expect less wait time when texting the main office number. MY TeamCare Patient Portal MyTeamCare patient portal is available for established patients, upon obtaining consent. Patients are able to view personal health information and communicate with their provider. TEXTING POLICY Legacy DP has the capability of communicating by text via HIPAA-compliant phone service. We do not conduct treatment plans through texting. Texting can be disruptive during sessions with other patients so understand there may be some delay in responding to your next. EMAIL POLICY Legacy DP will use email only if the provider specifically requested you send information by email and is expecting it. All email messages sent to Legacy DP, at the provider's request, should be accompanied by a text or voicemail message asking the provider to look for the email message. ​ ​EMERGENCIES If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room. Please contact Legacy DP once discharged. NOTE: PRESCRIPTION REFILLS ARE NOT CONSIDERED EMERGENCIES ​

Prescription refill requests may be sent through the following options: MyTeamCare Patient Portal Text to (806) 300-8228 ALL refill requests require a minimum of three (3) business days to process. Refills are not issued on weekends or holidays. At the time of your appointment, you will be supplied with enough refills, EXCEPT controlled medications, to last until your next appointment. ​Please understand holidays and clinic closures may delay the refill process. Guidelines require treatment and medication management every three (3) months to review progress, address side effects, and potentially make adjustments to the treatment plan. Please note that this is for your safety. Prescription refills will not be issued for a person with frequent cancellations and/or missed appointments. Provider schedules fill up quickly for months ahead, so plan accordingly.

If your insurance company informs you that your medication requires prior authorization (PA), ensure the pharmacy faxes the document to our office at (806) 300-8223. Understand prior authorizations can take up to two weeks to complete. This process is driven by your insurance company, and we will notify you of the status upon notification from your insurance company. ​ Remember that prior authorization seems to be an annual requirement for each medication and dosage change, so plan accordingly.